IT Support Officer

IT Support Officer

Location: This role will be based at either our London HQ (North Lambeth) or South of England, Gosport. Applications for both will be accepted.

Contract: Full time, Permanent

Salary: £24,000 - £26,000 (+£2K London) per annum depending on experience)

Application: CV & Supporting Statement

Interviews: ASAP

We are currently seeking to appoint an IT Support Officer based at either our Headquarters in London or Gosport Office.  In this role you will be providing end user support to MSSC employees spread over multiples sites around the UK, mostly in person or over the phone, including using remote access tools, with occasional requirement to travel when necessary.  As part of this role you will also have the opportunity to participate in project work and be exposed to a wider perspective of IT in a small but progressive organisation. 

Key duties include:

  • Logging and tracking user’s IT issues, questions, queries and requests
  • Working with end users to resolve IT issues either in person, by phone, via email, remote login or a site visit
  • Administering the Help Desk
  • Ordering, installing, configuring and managing IT assets, such as desktops, laptops, tablets, mobile phones, printers and telephone system. This includes any imaging, patch and application delivery
  • Recording and managing software licenses
  • Recording and managing IT assets
  • Application support and end user training, which includes the following packages -
    • A Customer Relationship management suite
    • Web site administration and support, including content management (but not content creation)
    • Microsoft Windows, Office 2016, Office 365 suite and Citrix
  • Support, management and administration of the door entry and security systems, telephone landlines, mobile phones, other mobile devices and photocopiers.

Key skills required:

  • A background of Help Desk and application support.
  • A good working knowledge of Microsoft Windows10, Windows Server 2012 & 2016 including Active Directory, Microsoft Exchange and Office365.
  • Good understanding of a terminal server environment, particularly Citrix.
  • Experience and understanding of networking technologies
  • A positive “can do” approach to work
  • A desire and a passion to learn
  • Ability to demonstrate expertise
  • Ability to build a professional relationships and trust with end users
  • Ability to prioritise workloads
  • Adaptable and ability to work in an ever changing environment
  • Good communication skills, coupled with patience and understanding

MSSC (Marine Society and Sea Cadets) is a friendly and focused place to work. As the parent charity for two dynamic, nautical and seafaring organisations we aim to be the leading maritime charity for youth development and lifelong learning. We are the governing body of the Sea Cadets, which gives 14,000 young people a great head start in life through nautical adventure based on the customs and traditions of the Royal Navy, and Marine Society which supports the personal and professional development of seafarers where ever they are in the world.

For an informal discussion about the post, please contact the IT Manager on 020 7654 7036 or email:

Applications should consist CV and Supporting Statement, an optional equal opportunities monitoring form may also be submitted, this is available from the website. Please feel free to also download a recruitment pack for more information on the role

IT Support Officer Recruitment Pack

Equal Opportunities Form

Please email applications to Alternatively, please print out and post your completed application form to Rickesh Chauhan, MSSC, 202 Lambeth Road, London SE1 7JW.

Closing date for applications: 3rd February 2020 Midday

Interviews: ASAP

Successful applicants will be required to undergo a disclosure and barring service check.