Conflict & Complaint Resolution Manager (Charity)


Salary: c. £35,000 per annum depending on experience

We are currently seeking to appoint a Conflict and Complaint Resolution Manager, a role that is known as Resolution Manager (RM) within the organisation. This is a key position within MSSC (Marine Society and Sea Cadets); focussed on implementing the charity’s complaint handling and conflict resolution strategy and policies.

MSSC is a friendly and focused place to work. As the parent charity for two dynamic, nautical and seafaring organisations we aim to be the leading maritime charity for youth development and lifelong learning. We are the governing body of the Sea Cadets, which gives 14,000 young people a great head start in life through nautical adventure based on the customs and traditions of the Royal Navy, and Marine Society which supports the personal and professional development of seafarers where ever they are in the world.

The purpose of this RM role is to drive MSSC’s strategic and operational priorities in relation to conflict resolution within Sea Cadets, and ensure all areas of the charity’s work are developed, delivered and promoted in line with conflict resolution policies and statutory requirements. This post will play a key role in the delivery of effective support for volunteers, area teams and the adoption of good practice in relation to managing conflict and complaints.

For an informal discussion about the role, please contact Paul Wilkinson on 020 7654 7027.

Applications should consist of a CV and supporting statement. Without these documents, we will sadly be unable to consider your application.

We also request all candidates to complete an equal opportunities form (available below) and send this to us along with your application.

Please email your full application to Alternatively, please print out and post your completed application to HR, The Marine Society and Sea Cadets, 202 Lambeth Road, London SE1 7JW.

Closing date for applications: 13 February 2019

Interview date: 22 February 2019

As part of the interview assessment candidates will be required to undergo a pre-employment screening conducted by an occupational psychologist, which will be used to assess their suitability for the role. Successful applicants will also be required to undergo an enhanced DBS check

Resolution Manager Recruitment Pack

Equal Opportunities Monitoring Form

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